Terms of service

Welcome to House of Rapunzel. By accessing or purchasing from our website, you agree to these Terms of Service. If you do not agree, please do not use our website.

1. General

House of Rapunzel is an online South African store offering hair care and beauty products. We reserve the right to update these Terms at any time. Continued use of our website means you accept any changes.

2. Orders & Payments

  • All orders are subject to availability and acceptance.
  • Prices are displayed in South African Rand (ZAR).
  • We reserve the right to cancel or refuse any order due to suspected fraud, incorrect pricing, payment verification issues, or stock shortages.
  • Orders will only be processed once payment has been successfully received and verified.

3. Shipping

  • We currently deliver within South Africa.
  • Orders are typically dispatched within 8–12 business days.
  • Delivery timeframes are estimates and may be affected by courier delays or circumstances beyond our control.
  • Customers are responsible for providing a complete and accurate delivery address. Additional shipping charges may apply if an order needs to be resent.

4. Returns & Refunds

Returns and refunds are governed by our Refund Policy and the South African Consumer Protection Act where applicable.

5. Product Information

We strive to ensure that product descriptions and images are accurate. However, colours and packaging may vary slightly due to lighting, manufacturing updates or screen settings.

6. Hair Care Disclaimer

Our products are cosmetic products intended to support a healthy hair care routine. Individual results vary depending on factors such as genetics, hair condition, lifestyle, diet and consistency of use.

We do not guarantee specific hair growth, hair length or other individual results.

7. Safety

  • Products are for external use only.
  • Avoid contact with eyes.
  • Perform a patch test before first use.
  • Discontinue use if irritation occurs.
  • Keep products out of reach of children.

If you have a medical condition or scalp condition, consult a healthcare professional before use.

8. Intellectual Property

All content on this website, including our logo, product names, images, labels, graphics, packaging designs and written content, is the property of House of Rapunzel and may not be copied, reproduced or used without our written permission.

9. Limitation of Liability

To the fullest extent permitted by South African law, House of Rapunzel shall not be liable for indirect or consequential damages arising from the use of our website or products. Our maximum liability shall not exceed the purchase price of the product giving rise to the claim.

10. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

11. Contact Us

If you have any questions about these Terms, please contact us at:

Email: houseofrapunzel.info@gmail.com

Thank you for shopping with House of Rapunzel.